Our goal at The Collective Studios is to create inspiring and empowering fitness experiences, but more importantly to ensure everyone who walks through our doors feels as comfortable and welcomed as possible.

For your first class:

• Please arrive 15 minutes early

• Make sure you have everything you need:

  • CYCLE: SPD or Delta compatible cycling shoes. - available for $5 rental

  • YOGA ROOM: Yoga mat. - available for $5 rental

  • MEGA: Grip Socks. - available for purchase

  • Water - available for bottle fill or purchase

  • Wear comfortable workout attire.

  • Complimentary towels are provided by us.

To book a class:

1. Register for an account online or in our app

2. Purchase an intro offer, membership or class pack (buy here)

3. Book your mat or bike in any class on our schedule

All of our classes are ideal for beginners to experienced athletes. Our expertly-trained instructors create a welcoming fitness space and offer modifications and options.

Suggested classes for first timers or those who are newer to fitness include: CANDLELIT FLOW, SCULPT ESSENTIALS, TONE, BURN, CYCLE ESSENTIALS, RESTORE and RELEASE.

1. Give yourself plenty of time to arrive and get settled in prior to the start of class so you don’t have to rush

2. Staying hydrated before, during and after class is critical. Make sure to drink plenty of water!

3. We do not recommend exercising on a very full or empty stomach. How much or little you eat prior to class is very personal, but, in general, we recommend eating at least 2-3 hours before class starts. If you are hungry, eat a small snack 45 minutes before class. You know your body best here!

4. Wear comfortable workout clothes you feel good in!

5. Double check your mat or machine spot reservation upon arrival to the studio.

6. Please let your instructor know if you have any injuries or physical concerns prior to the start of class

7. Have fun! Our fitness experiences are intended to be so engaging that you don’t even feel like you’re “working out”. At the end of the day, it doesn’t matter what you look like or how many reps you did - just move and have fun!

Our signature workout classes cater to all people who are fitness-curious and those who are looking to elevate their workouts. All of our classes are ideal for beginners to experienced athletes as our expertly trained instructors will be able to provide modifications to help you best tailor your workout to your abilities.

Some classes may be more challenging than others, but we strongly strive to create a welcoming environment that is non-judgemental.

If you have any injuries or physical concerns, please inform your instructor prior to the start of class so they may help lend advice on how to modify any portion of the workout, if necessary.

We ask that all new clients arrive 15 minutes early so our team can give you a studio tour and show you the ropes on things like where to put your things, how to use our lockers and where to place your mat/how to set up your bike. We’ll also make sure your instructor is able to introduce themselves to you!

PLEASE NOTE: first time clients who do not arrive with sufficient time ahead of class start time will not be permitted into class. See more on our late policy below.

All classes at the studio have a ZERO MINUTE late policy.

This policy is in place both for your own safety, as most of our classes take place in dark rooms, and to protect the carefully crafted experiences our instructors strive to create for all of our clients.

Classes begin promptly at their scheduled start times. No one one is allowed into class after the scheduled start time - even if you are checked in and at the studio. Make sure to arrive early (especially in the evenings), use the restroom, get water, etc. well in advance so you are in the room and ready to go when class starts.

Our classes are a journey that deserve to be experienced from start to end. Unless you have an emergency, please do not leave the room in the middle of class or early. If you do have to leave the room during a class, unfortunately, you will not be permitted to reenter the room until class has ended. This policy is in place for both the safety of you and our other clients. Mid-class exists/re-entries are also extremely disruptive for both our clients + instructors.

Be present with us! This is maybe the only 45-60 minutes of the day many of you get to yourselves. Please leave your phones in your lockers and put your apple watches on do not disturb so you resist the urge to check them during class.

We know your plans may change, but please make sure to cancel any existing reservations 12 hours in advance to avoid a late cancellation penalty or losing your credit. When you late cancel or no show, you’re taking a spot away from another client who may have wanted to get into that class!

Classes may be canceled penalty free up to 12 hours prior to the start of class. Classes cancelled after the 12 hour window will incur a $20 fee if reservation was made with an unlimited membership, intro membership or credits, class pack, or class drop in. Classes cancelled after the 12 hour window will incur the loss of a class credit if reservation was made with a limited membership (4x/month or 8x/month). All studio clients are granted one complimentary late cancel or no show a quarter. To take advantage of your quarterly grace, please email the Londonderry studio at londonderry@thecollective-studios.com or the Bedford studio at bedford@thecollective-studios.com.

TO CANCEL A CLASS:

From the website: when logged into your account (person icon on the top corner) > navigate to your reservations > click view reservation next to the class you'd like to cancel > click cancel reservation

From the app: click on your reservation from the home screen > click cancel reservation button